Shipping policy
As a new business we are still navigating our shipping costs and hope to get them cheaper for our customers as soon as possible. If you have any queries about an order and its shipping total please feel free to email us and we will try our best to get the cheapest option available. Please bear in mind we now no longer have access to a local post office in our small village so on the day dispatch may not be possible, we are now booking in for collections.
- Delivery & Carriage
1:1 Delivery charges may vary. Delivery charges and options are calculated automatically based on what you have in your order (product type, weight & size) and the delivery postcode.
1:2 Disposal of packing materials is your responsibility and we encourage to recycle where possible.
1:3 If the goods are lost or damaged in transit, please let us know promptly.
1:4 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
1:5 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
1:6 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company
1:7 Delivery charges and options are calculated automatically based on what you have in your order (product type, weight) and the delivery postcode. Full details can be viewed on our delivery page.
National Delivery
1:8 We deliver nationally to the United Kingdom. Unfortunately, we are not able to deliver to a minority of postcodes, including the Highlands, UK Islands, Channel Islands and Northern Ireland.
1:9 National Delivery is available on all dry, wet, and non-pet food products.
1:10 If the goods are lost or damaged in transit, please let us know within 48 hours of its arrival. We will not accept responsibility for loss, damage, or spoiling of goods if you instruct the delivery company to leave the goods unattended.
1:11 If you refuse delivery we are unable to offer a refund/replacement. Even if the parcel has been mistreated we need you to accept it as normal and take photos of the packaging and contents to send to us along with a description showing why the items are unacceptable/unusable and send to roseandralphgrasmere@gmail.com
1:12 Whilst we will try our best to ensure delivery, we cannot accept any claims if not delivered to the new address successfully under any circumstances where the change was requested by the customer after ordering.
1:13 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.
3. 15 Orders placed over a bank holiday may be subject to a delay.